Email Marketing Seminars

This panel examines the latest trends in Search Engine Optimisation (SEO), focusing on keyword research, management and execution. Learn how to create an effective SEO campaign and attract the right customers to your site.

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• Where consumers gather and messages propagate: personal emails, discussion forums, chat rooms, blogs, RSS feeds, wikis and search engines.
• How to harness “word of mouse” to enhance existing relationship marketing programmes and your brand.
• Tips for facilitating the spread of viral messages about your brand.
• Who are the “sneezers” who will spread your viral message?
• Handling input and feedback from your consumers, the public, the media and analysts.
• Success stories and flops: what’s worked and what hasn’t.
• How can Internet word of mouth enhance existing relationship marketing programmes and your brand?

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The search algorithms of Google, Yahoo, and MSN power about 95% of all Web search queries, making high-ranking search listings in these three engines a marketer’s dream. With over 70% of search result clickthroughs going to the natural (unpaid) search results pages and the “implied endorsement” that goes with a top natural listing, it’s essential that marketers gain mastery in natural search optimization. Besides, where else can you reach such high penetration to highly qualified prospects at zero cost per click?

While natural search listings deliver untold millions in sales to some of the Web’s savviest online retailers, most Web sites are not properly designed to reach this market. How can you adjust or revamp your site so that the engines will love it?

Join Stephan Spencer, President of Netconcepts, Shaun Ryan, CEO of SLI Systems, and Joan Broughton, VP - Multi-Channel Programs at REI during this rich presentation to learn the essential strategies of putting the search engines to work for your Web site. You’ll learn the secrets of how to:

• Estimate missed opportunity costs
• Sell your SEO initiative to upper management then resource it effectively
• Ensure the search engine spiders crawls 100% of your site, including dynamic pages
• Design your pages to dominate rankings
• Build your importance score and pass it on effectively using your internal hierarchical linking structure
• Check your site’s natural search “pulse”
• Avoid getting banned/penalized by the engines
• Leverage your internal site search for search engine fodder
• …and much more!

Join us for an information-packed hour of concrete advice, definitive answers, best and worst practices, real-life examples, and interactive critiques.

Watch the archived webinar

Download: MPEG 4 (68 MB)

Speakers

Stephan Spencer, Founder & President, Netconcepts

Stephan has been helping companies exploit commerce opportunities online since 1995. Clients include REI, Verizon, Gorton’s, Kohl’s, Cabela’s, to name a few. Stephan started Netconcepts in 1995 and grew it from a one-person Internet consultancy to what it now a multi-national interactive agency, specialising in web design and ecommerce with search engine optimization built in.

Dr Shaun Ryan, CEO, SLI Systems

Shaun Ryan combines commercial experience and academic expertise to lead a company that consistently improves the search experience of millions of online shoppers, customers of stores like Etronics, Any Mountain and Harry and David. His commercial background includes positions with NBCi and consulting to organizations like international health technology company Invacare. With a PhD in Artificial Intelligence from the University of Canterbury, Shaun was one of the founders of SLI Systems’ unique learning search technology.

Joan Broughton, Vice President of Multichannel Programs/Online, Recreational Equipment, Inc. (REI)

Service to REI since 2000. Former executive at Office Depot and America Online. Currently oversees strategy and operations of REI’s Multichannel Programs and Online businesses, including REI.com, REI-OUTLET.com, and REI Adventures. Serves on the boards of the American Hiking Society and Shop.org, an online retailer association. Enjoys hiking and running.

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Before Google arrived on the scene the value of searching was totally underestimated. Google’s mission is to organise the www’s information and make it accessible. Search engines are the 2nd most popular use of the web, behind emails. The future as seen by Google founder Larry Page: “the ultimate search engine would understand exactly what you mean and give back exactly what you’ve been trying to achieve”. It is expected to see companies changing current online ads to more measureable search engine marketing type ads.

Kate Vale, AdWords Manager - Australia, Google Inc.
Stephan Spencer, Managing Director, Netconcepts

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This session explores how search engines are dealing with blog and webfeed (RSS/Atom) content and why providing such syndicated content can drive new search-related traffic.

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1. The benefit of the internet to your circulation/audience development efforts, and how important it is to your company
2. How to use email to renew or acquire new subscribers
3. E-mail tests - what’s working, what’s not working
4. Search engine marketing - what are you using and how is it working
5. Banner ads - are they working, what have you changed, where do you have them
6. How has can spam effected your subscription efforts? How has it effected your list rental activities? How has it effected your use of outside lists for subscription promotion?
7. Web agents - are they still working?
8. Blogs - are they a source of names? How can we get subscription information onto a blog?
9. Email files - do you have separate files for circulation, web casts, eNL, or a combined database for all? Advantages and disadvantages for each.

Gloria Adams, Pennwell - Moderator
Laura Wilson, NEJM - Panelist
Sean Fulton, GCN Publishing - Panelist
Brian Klais, Netconcepts - Panelist

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Most email marketers agree that ethically, email address harvesting and sending unsolicited opt-out messages are taboo and should be avoided. I of course agree. It’s always fun to talk ethics, but let’s bring the discussion to a practical level. I contend that harvesting and opt-out are both impractical for legitimate email marketers.

Let’s look at why…

Harvesting of email addresses from the Web will inevitably pick up “honeypot addresses” that will end up in your opt-out database. A honeypot is an email address hidden in the page somewhere where no one will click on it, but email harvesters will still capture it. Any emails received at the honeypot address will then get the IP address of the sending mail server “blackholed” for a period of time, so that emails to other addresses on the receiving email server will not get delivered.

Frequently the ethical question is posed as to whether the opt-out email is spam if the content is squeaky clean. The answer is an unequivocal YES. It’s still spam because you do not have a prior business relationship with the recipient, you were not granted permission by the recipient in advance, and your email is unsolicited. It doesn’t have to be “bulk” to be spam. Spam is spam to the recipient regardless of whether you sent 100 or a million; it’s immaterial to the recipient what is going on outside of their inbox. And spam does not need to be a sleazy message to be considered spam. A church could “spam” people with donation requests by email if they are unsolicited.

So back to the practicality and repercussions for a moment… Imagine this: you send out unsolicited emails requesting people to opt-in and you have no prior business relationship with them. Some of them inevitably will report you to SpamCop. Your ISP will be notified by SpamCop, and they will need to either give you the boot or justify in a response to SpamCop why you don’t deserve the boot. ISPs take SpamCop very seriously, as they don’t want their SMTP servers blacklisted. More than a couple SpamCop complaints and your ISP is going to be very grumpy with you.

So in all, this whole approach is quite an impractical one. Spammers must be very good at hiding their tracks (e.g. by sending spam out through “zombies” which are PCs compromised by viruses/trojans) or must ‘move house’ constantly. Unless you’re willing to live like that too, you’ll find that the email harvesting and opt-out approaches will burn you.

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It seems a small tick-box is causing a few ructions in the world of Google Desktop. Which tick box you may ask? The one where Google Desktop, by default, indexes secure web pages.

This ‘feature’ of Google Desktop results in GD indexing and caching secure files such as internet banking pages and web-based email pages that are viewed by the user. The index isn’t providing the passwords to access these, but the pages viewed by the user once the password prompt is passed.

These cached files have previously been somewhat buried in windows, but with them easily available to GD there are obvious security concerns. For example, try a search for ‘compose’ on Google Desktop if you have used web-based email recently and you may be surprised at what GD indexes and caches.

While the tech news sites argue over whether this is or isn’t a security threat, it’s clear Google overlooked an obvious user concern when they left that GD option on by default.

It makes one wonder what secrets may be buried deep in the Google web index, just waiting for some intrepid searcher to discover!

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Four speakers from leading companies give you the good oil on how to succeed in the USA!

Speaker #1: Neville Jordan, Executive Chairman, Endeavour Capital
Neville Jordan, CNZM, is the Executive Chairman of venture capital company Endeavour Capital. He founded Lower Hutt-based MAS Technology in 1976, growing it into a $100 million-a-year exporter which successfully listed on the NASDAQ in 1997. Neville was recently inducted into the NZ Hitech Hall of Fame. As an entrepreneur who has “been there and done that” in the US market, Neville will share practical hints and tips on selling into, and doing business with the US.

Speaker #2: Dr Paul Cossum, CEO, Proacta
Dr Paul Cossum is CEO of Auckland start-up cancer drug developer Proacta, which was named Biotechnology Company of the Year in the 2004 Westpac New Zealand Hi Tech Awards. Paul has 20 years of drug development industry experience in the US. He was most recently Executive Vice President of Drug Development at San Diego-based NewBiotics Inc. Paul will offer insights on attracting investment from US companies, as well as outline some of the pros and cons of setting up shop in the US.

Speaker #3: Stephan Spencer, Managing Director, Netconcepts
Stephan Spencer is the founder and managing director of Netconcepts, an online marketing and web development company specialising in e-commerce, website auditing and search engine optimisation. With headquarters in Browns Bay, Auckland, and offices in Madison, Wisconsin, Netconcepts delivers interactive services to US clients such as AOL and Verizon. Stephan brought Netconcepts to NZ from the US in 2000. He has successfully grown operations in the U.S. and is in an ideal position to provide, from an American’s perspective, unique insights for NZ businesses on how to best operate and market themselves in the U.S.

Speaker #4: Nigel Kirkpatrick, CEO, Industrial Research Limited
Nigel Kirkpatrick is the CEO of Industrial Research Limited, New Zealand’s leading industrial scientific research company. Nigel has substantial international business development experience. Before returning home to New Zealand in 2002 to head up IRL, he was the Zurich-based global innovation leader for DiverseyLever.
The US is a key market for IRL and one where it has been successful in winning key contracts.

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Imagine an online ad that costs you nothing per impression, guarantees both a local and worldwide audience actively seeking your products and services, and offers 6 times the click-through rate of a banner ad… a search engine listing.

Search Engine Optimization (SEO) is the ultimate targeted, low cost and high return weapon in the e-marketer’s promotional arsenal.

Learn how to maximize your reach through the “organic” (unpaid) results in the search engines:

• Which search engines to target
• Keyword research tools and tactics
• Writing copy that “sings” to the search engines
• Benchmarking against your competitors
• Link building strategies that work
• Optimal search engine architecture
• Best practices to emulate
• Scams exposed
• Case studies - including the “inside scoop” on what worked and what didn’t
• Making your e-commerce or database-driven site “search engine friendly”
• Measuring the return on your search engine marketing investment
• Developing a search engine marketing plan
• Criteria for selecting a search engine marketing agency
• Online tools and resources

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